Zendesk Hiring 300 For Dublin HQ

12 Jul 2017 | 02.19 pm

Zendesk Hiring 300 For Dublin HQ

Tech firm is moving to a 58,000 sq ft office in Charlemont Place

12 Jul 2017 | 02.19 pm

Three hundred new jobs are on the way for Dublin via Zendesk, the California-headquartered customer service software company.

Zendesk announced today that it will hire 300 staff for its Dublin operations and has agreed a lease to expand into 55 Charlemont Place in 2018. The firm will take over 58,000 sq ft of Grade A office space in Dublin for its EMEA HQ, in an IDA Ireland-backed expansion.

Zendesk established its first office in Dublin in 2012 and currently employs around 200 people here. They are tasked with supporting product development, specifically for the Zendesk Talk and mobile products, as well as sales, support and operations. The company is currently located in One Grand Parade.

Colum Twomey, vice president of product development at Zendesk, leads the office in Ireland. “It’s incredible to see how much we’ve grown over the last five years in Ireland,” he said. “The local team includes multiple nationalities bringing a variety of skills and plays a key role in both Zendesk’s global product development and EMEA sales expansion.

“This year, we are recruiting for engineering, DevOps, infrastructure, product management as well as Android/iOS development roles.” Zendesk is also recruiting for a large number of non-tech roles, including in sales, customer advocacy, finance and legal.

The new building, located on the banks of the Grand Canal opposite Zendesk’s current office, is under construction and is due for completion later this year. It was designed by Pascal Mahoney of Mahoney Architecture and, upon completion, will carry a LEED Gold sustainability accreditation and a BER A3 energy rating.

Savills was the acting agent working with Zendesk on the deal. Michael Healy of Savills Ireland said that Zendesk’s new location will be an “exceptional office space”.

“Internally, the building has been cleverly thought through with the most contemporary business in mind. Externally, Zendesk will be very well served from a location perspective alongside the Grand Canal, it really does tick all the boxes,” he added.

Zendesk has some 35,000 paid customer accounts in EMEA and claims to have grown 30% year over year to end March 2017. Globally, it manages more than 100,000 paid customer accounts. Customers include Uber and L’Oréal.

Photo: Colum Twomey (centre left), Zendesk; Tánaiste Frances Fitzgerald and Martin Shanahan (centre right), IDA Ireland, with Zendesk employees (Pic: Naoise Culhane)


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