Why An Post Developed eCommerce Hub

11 Aug 2021 | 08.30 am

Why An Post Developed eCommerce Hub

Easier delivery management and customs documentation

11 Aug 2021 | 08.30 am

An Post developed eCommerce Hub to assist large volume parcel shippers. Gilles Ferrandez (pictured), sales director of An Post Commerce, explains the rationale behind the investment

The retail landscape has changed substantially over the past few years, but we have seen no greater change than the past year. The pandemic, paired with the increasing demands of customs regulations for non-EU retailers, has put e-commerce businesses under pressure.

This huge shift towards eCommerce poses both an opportunity and a challenge for Irish eCommerce businesses in fulfilling the increasing demands of online and international customers.

With these changes, An Post recognised that we needed to develop greater solutions to help online retailers better manage their fulfilment process.

The main challenge that businesses were facing included scaling up their order management as volumes increased, and in arranging customs documentation for their orders.

The An Post Commerce team set about identifying and developing an improved shipping management platform to meet these needs and more. The solution, now known as eCommerce Hub, went live in Q1 2021.

Delivery Management Platform

eCommerce Hub is our new cloud-based Delivery Management platform that allows businesses to manage their orders and generate shipping labels with ease. The platform was chosen with scalability in mind, with easy access for as many users as a business’ need at any given time.

The increased burden of customs compliance is alleviated by the platform, which automatically generates CN23 customs documentation for all international orders. eCommerce Hub also allows businesses to allocate shipment rules to ensure their customers are getting the best delivery service every time.

The benefits of the platform can especially be seen in peak periods, as it’s the most effective way of compiling retailers’ order data, letting them know orders have been made by way of an automatic daily order manifest, and allowing them to prepare for the growing volumes. That means they can ensure they have the tools in place on time to ensure seamless continuation of delivery to all customers.

Customer Migration

Over the past few months, the An Post Commerce team has been working around the clock to assist its customers in migrating from its old platform. We are delighted that the advantages of doing so for many of our customers were instantaneous.

Many businesses have seen the power in the features but have also particularly highlighted the benefit of being able to plug the eCommerce Hub API into their eCommerce platforms.

We support a number of platforms with our API plugin, including Shopify, Magento 2, Channel Advisor, Brightpearl and PeopleVox. We understand that this feature can significantly reduce the amount of data entry and time required in order fulfilment.

The minimum volume requirement for using the eCommerce Hub is 2,000 parcels per annum and we invite anyone that would like to find out more about getting started with eCommerce Hub to visit anpost.com/eCommerceHub.

Contact our team, we will be delighted to help businesses to improve upon their order fulfilment process.

 

 

 

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