Aer Lingus Lands Four Star Rating

11 Jul 2016 | 12.44 pm

Aer Lingus Lands Four Star Rating

Thumbs up from Skytrax

11 Jul 2016 | 12.44 pm

Aer Lingus is reaching for the stars – four of them, to be precise. The national carrier has secured a four-star rating by Skytrax, an international air transport rating organisation.

Aer Lingus is the first Irish airline to receive the rating and joins a group of only 40 airlines worldwide that also boast the four-star crown. The rating was awarded by Skytrax following a range of audits to measure the quality of front-line product and staff service standards in the air and on the ground.

Edward Plaisted, CEO of Skytrax, commented: “Aer Lingus embarked on an intensive project of quality development during the last two years and this has seen the product and service standards improve significantly, particularly for the core transatlantic market.

“The new Aer Lingus Business Class experience was a key factor in securing this four-star airline rating. The US customs pre-clearance facility that is available to Aer Lingus passengers at Dublin airport … offers a seamless transfer experience.”

Plaisted also paid tribute to Aer Lingus’s staff service. “It is the kind and warm personality of staff that shines through during flights,” he added.

“Achieving a four-star airline rating status is based on a balance of both product and service quality, and we were pleased to observe the considerable quality improvement that Aer Lingus is now delivering to travellers.”

Aer Lingus’s Business Class now provides fully lie-flat seats, where each seat transforms into a fully lie-flat bed, and a redesigned cabin space offering greater comfort, storage and space.

Other perks to the service include WiFi on board, quality Irish cuisine, wine and in-flight entertainment.

Standout Year

Aer Lingus chief executive Stephen Kavanagh said that 2016 is shaping up to be a standout year in the airline’s history. He added: “Not only does our transatlantic expansion continue to accelerate and we celebrate 80 years of flying, now we can also we stand proud as Ireland’s only four-star airline.

“The needs of our guests are central to everything we do and this achievement not only confirms that our service enhancements are responding to those needs, it also confirms our status as global leader within the air travel industry.”

Mike Rutter, chief operating officer with Aer Lingus, and who led the recent improvement initiative for its passengers, said: “Aer Lingus made a significant investment over the last 24 months in terms of enhancements to our guest experience, including rigorous training programmes for our staff and fleet modernisation, in order to be able to upgrade our service from three to four stars.

“We are thrilled to have achieved a four-star rating from Skytrax, to receive official recognition for Aer Lingus’ world-class product offering and service. This should be seen as only the start of our journey.”

Aer Lingus’ transatlantic growth continues with three new routes from Dublin this summer. The new year-round Los Angeles service began in May and will be followed by Dublin to Newark in New Jersey from September 1. Flights from Dublin to Hartford, Connecticut, will begin on September 28.

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